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Meet The Team
GARRETT TROFF
Owner
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Garrett was born and raised here in Houston Texas. As long as Garrett can remember he has enjoyed taking things apart and putting them back together. As a kid Garrett’s hobbies were soccer, little league baseball, swimming and boating. Garrett was also very involved in Boy Scouts where he achieved the Rank of Eagle Scout.
While Garrett attended Bellaire High School, he excelled in Auto Repair Shop classes. It was these classes that would shape the rest of Garrett’s life. Garrett decided he was interested in pursuing Automotive Technology as a career. Garrett understood the importance of education so Garrett chose to attend Wyoming Technical Institute where he could earn his Associates Degree.
After graduating from Wyoming Technical Institute, Garrett took a job with BMW in Houston. Within a year BMW sent Garrett to BMW STEP program, a 6 month training program, to become BMW Master Technician. Garrett earned the Certification of ASE Master Technician at the age of 20.
Garrett eventually left BMW and began working with two partners. After Two years the partnership started to come apart and Garrett went out on his own to provide better service to his customers. In March 2013 Garrett started Chimney Rock Car Care, LLC. Garrett’s focus has been outstanding customer service since the beginning.
In 2015 Garrett married Erin Troff. Garrett and Erin have a daughter Robyn Troff and a son Fritz Troff.
ERIN TROFF
Owner
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Erin was born and raised in Houston, Texas. When she was little, you would always find her in her dad’s machine shop. He taught her the names and uses for all his hand tools, and she was his little helper. If he was working on his 1995 Ford F-150, you would find her right there with him.
While in high school, Erin began working as a pre-school teacher. She has always had a passion for working with kids. After 8.5 years in the Early Childhood field it was time for a change. In June of 2013, Erin joined Garrett as a part time service advisor and permanently joined in August of 2013 after the end of the school year.
Since then, Erin has moved up to become the Office Manager. She is still at the shop daily helping in everyday office tasks.
In June of 2015, Erin and Garrett were married. They welcomed a daughter, Robyn, into their lives in October of 2016, and son, Fritz, in May of 2018. Many of you have seen these two crazy kiddos run around the shop. You may also see that very same 1995 Ford F-150 that Erin worked on as a little girl around the shop too.
JACOB L.
Shop Foreman
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Jacob grew up in Missouri city and attended Elkins High School. While there he excelled in their Vocational Auto Shop Program. During Jacob’s junior and senior years in high school he worked part time at M Power Motor House learning the trade. Jacob spent some time working with Volkswagen and completing further training.
Jacob started working at Chimney Rock Car Care in 2013. While at Chimney Rock Car Care he has progressed from general service Technician to Shop Foreman. He has earned many ASE certifications and is currently working on completing his last certification to Complete Master Tech status.
In Jacob’s free time Jacob enjoys spending time with his wife and three kids. Jacob also enjoys riding four wheelers and side by sides and hunting.
Gary f.
Service manager
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Gary was born and raised in Houston, TX and has been part of the automotive industry for over 12 years. He serves as a Service Manager at Chimney Rock Car Care after starting his career as a Lube Tech. A licensed Texas State Inspector, Gary developed his passion for automotive repair from a young age by working on his own vehicles. He gained hands-on experience early in his career working on the job at local shops including Chimney Rock Car Care, W. Bellfort Auto Repair, Silvios Autohouse. Gary particularly enjoys working on German vehicles such as Mercedes, where the complexity and engineering challenge keep the work interesting and rewarding.
Gary takes pride in helping customers solve problems with their vehicles quickly, honestly, and at a fair price. He believes great customer service means understanding a customer’s needs and delivering solutions in a timely manner while building long-term trust. Outside of work, Gary enjoys camping, cycling, woodworking, and reading. He also spends time with his wife and their pets, which include two dogs, a cat, and a saltwater fish tank.
JUAN T.
Service advisor
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Juan was born in Brownsville, TX. At the tender age of 3, his parents decided to move to Houston in hopes of a better future and they have lived here since then. Juan enjoys playing soccer and watching any soccer game on TV. He was also very involved in his high school soccer team even after he graduated.
After graduating from Hightower High School in 2009, Juan was unsure of what he wanted to pursue as a career. He decided to give the restaurant business a try. He worked himself from dishwasher all the way up to certified line cook. After 6 years, Juan decided that the restaurants weren’t really for him. In 2015, Juan then began working at a local Ford dealership as valet and worked nights/weekends at Advance Auto Parts as a Commercial Manager.
After learning a lot about vehicles while working both jobs, he decided to take it a step further and applied as a Service Advisor at Chimney Rock Car Care. He has been here since 2018. Juan is fluent in both English and Spanish. He also has three ASE certifications and is striving to achieve more.
Juan is happily married to Sinahi Torres. They’ve been together since 2011 and got married in 2018.
JULIAN B.
Technician
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Julian Bustamante is an experienced automotive technician with seven years in the industry and has been a valued member of the Chimney Rock Car Care team for the past three years. He holds a Texas State Inspector license and ASE G1 certification. Julian has developed a strong interest in working on modern vehicles, particularly Tesla models, where the technology and evolving systems provide new challenges every day. He enjoys the problem-solving aspect of automotive repair and takes pride in continually learning and improving his skills.
Julian believes great customer service starts with attention to detail and treating every vehicle with care and respect. He focuses on doing the job right while taking extra precautions to ensure customers’ vehicles stay clean and protected while in the shop. A Houston native, Julian enjoys spending time with his girlfriend outside of work and is a big football fan. At home, he also keeps busy taking care of his three cats.
Rhiannon M.
Service advisor
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Nathaniel T.
Technician
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Nathaniel was born and raised in Yonkers, New York, and moved to Texas in 2018. In 2021 he developed a strong interest in the automotive field and began learning how to repair and maintain vehicles. He started his career in the automotive industry in 2022 at a local lube shop, where he gained hands-on experience performing oil changes, routine maintenance, and basic vehicle services.
Nathaniel later had the opportunity to expand his experience working with a Mopar dealership, where he continued building his knowledge and skills. In late 2025, Nathaniel joined the team at Chimney Rock Car Care as a shop helper and is currently working toward earning his ASE certifications while continuing to grow his career in the automotive industry.
In his free time, Nathaniel enjoys photography and spending time outdoors.
JACOB Lebourgeois
Shop Foreman
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JULIAN Bustamante
Technician
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JOSE VEGA
Technician
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Jose was born in Mexico, in a small town near Guanajuato and Queretaro. At the age of 4 his family decided to come to the US in search of a better way of living. Jose was always fascinated with cars, especially the way the exhaust notes changed or varied. Jose played a lot of car video games and grew to love anything car related. Jose decided to work landscaping and irrigation with his father, and although grateful for his father’s job and the labor it required, Jose slowly found out he wanted to be in a different kind of field.
After graduating high school, while working in landscaping and irrigation with his dad, Jose decided to go to automotive school at Universal Technical Institute. Jose earned his Associates Degree in Automotive Technology from UTI; graduating with honors and perfect attendance. Jose joined Chimney Rock Car Care in 2021. Jose is currently working his way from a lube tech to Service Tech.
Jose enjoys attention to detail, making sure jobs get done right. Jose is working towards attaining his ASE Master Technician certification and building his knowledge on anything automotive.
Jose likes to spend time with his family, but also loves spending alone time skateboarding around his neighborhood on the weekends. Jose’s music taste is diverse enough to jump from classic Mariachi to Electronic Dance Music. Jose also enjoys playing video games with his brother.
